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Academic Affairs Division

TSC Services

TSC Services

• Networking Infrastructure  
  • Data Communication Services (www.iup.edu/tsc/datacomm)
    • Campus-wide data network infrastructure, including the residential network.
    • Equipment and facilities to provide data networking within a building to the building entrance location.
  
  
• Enterprise Services
  • Central Directory (search.people.iup.edu)
  • Central Web Service  (www.iup.edu)
  • Data Backup and Restore Services
  • E-mail Services
    • E-mail Backups/Restores
    • E-mail Distribution Lists
    • WebMail
  • Enterprise Service Security
  • HTTP Proxy Service (Web Caching)
  • Network Authentication
  • Personal Calendar Service (www.iup.edu/webcal/)
  • Personal Web Service (www.people.iup.edu)
  • Service Continuity and Disaster Recovery Planning
  • Software License Administration
  • User Account and Group Management
  • Virtual Private Network (IUP VPN)
  
  
• Administrative Information Systems
  • Ancillary Systems
  • Custom Application Development
    • www.admin.iup.edu
  • Decision Support Systems
  • FAMIS (Facilities Management Software)
  • SAP Implementation Support
  • State and Federal Reporting Activities
  • Sungard SCT Banner
  
  
• Academic Services
  • Advanced Technical Support
  • Academic Research (Technology)
  • Course E-Mail Distribution Lists
  • Faculty Evaluations
  • Faculty Outreach
  • Project Directory Service
  • Security Services
  • Student Home Directory and Portfolio Services
  • Test Scoring
  • WebCT Server Management
  
  
• Specialized Services
  • 501(c)3 Systems and Network Support
    • Student Cooperative Association
    • Research Institute
    • Foundation for IUP
    • University Acquisitions Inc. (UAI)
  • Auxiliary and Alumni Mail Systems
  • Campus Telephone Services
  • Hosted Service Management
  • Management and Consulting Support
    • Computing Policy Leadership
    • Business Process Consulting
  • Stand-Alone Document Imaging
  
  
• Personal Computing
  • ADM LAN\Server Administration
  • Administrative Standard Desktop
  • Hardware Repair and Upgrades
  • Home Computer (IUP) Configuration
  • Home Directory and Office Storage Management
  • Network Printing Configuration and Management
  • Personal Computing Security, Patch and Configuration Management
  • Portable Computer Configuration and Management
  • Remote Software Management and Upgrades
  • Specialized Application Support (Impact, Informant, etc.)
  
  
• Customer Care
  • Administrative Help Desk
  • Communications
    • Tech Alerts
    • TSC Newsletter
    • Administrative Network Users Group
    • User and Technical Documentation
    • TSC Website, IUP TechZone
  • Training
  • TSC Operations
    • TSC Operations Web Page
    • Hours of Operation Summary (includes Standard Hours, Scheduled Downtime, and Unscheduled Downtime reports)
  
  
• Internal Management Services
  • Systems
    • HEAT – Help Desk Call Logging
    • Operating Systems
    • Source Code Management (Visual Source Safe)
    • System Logging Services
    • UDB – Custom User Accounts Database
  • Activities
    • Budget Management
    • Machine Room Management
    • Procurement and Contracts
    • Staff Professional Development
    • Student Employment
    • Sungard SCT and PA Banner Users Groups
    • Technical Library – Books, Manuals, Electronic Resources