IUP Office of the Registrar Frequently Asked Questions

These are the questions that are most frequently asked in the Office of the Registrar. If you need further information beyond what is offered here, then feel free to contact us.





When will I receive my diploma?

IUP has three graduation dates per year: May, August and December. Diplomas are mailed approximately four weeks after the actual graduation date in each of the above months because grades from a student's final semester/session have to be evaluated by the student's dean or department to assure that degree requirements have been met. When a student is cleared for graduation by his/her department or dean on the student data base system, an AUTO-EMAIL alerts the Registrar's Office of this clearance, and the diploma is mailed via Certified Mail to the student.

What do I do if my grade for a particular class is incorrect?

You should contact the instructor of the class. If he/she determines that the grade should be changed, the change is initiated on a Grade Change Form signed by the instructor, course department chair, course dean and student's dean. Once the required signatures are in place, the form comes to the Registrar's Office and the change is entered into the grade system. The student will be sent a corrected grade report by the Registrar's Office. Incomplete grades ("I") for which the work has been completed are converted to a grade via the process listed above. The student has until the end of the next regular semester to make up an incomplete grade or the "I" will be changed to an "F."

What should I do if I am not receiving my bills and grades?

Students should check their "Mailing" and "Permanent" address information on URSA. The permanent address is the permanent residence that is listed on your federal tax forms. The mailing address applies only to students who wish to always have ALL their mailings (bills, grades, etc.) sent to an address other than their permanent address. If you need to change your address, you should login to the secure area on URSA and make the change.

What do I do if I am getting notices to pay back my student loans and I am still enrolled?

You should come to the Registrar's Office and request to have an enrollment verification sent to your lending agency. If you have received a deferment form from the agency, fill it out, sign it and bring it to the Registrar's Office. If you do not have a form, you may fill out and sign a Certification Request form in the Registrar's Office. You must know the complete address of the lending agency. Enrollment verification can also be processed and sent for insurance or employment purposes via this same process.

What do I do if I forgot my Personal Identification Number (PIN) for scheduling classes?

You will need to report in person to the Scheduling Center, located in Clark Hall, to have the PIN reset. You will be asked to produce a photo ID card to prove your identification.

Where can I get my Alternate PIN number?

Your Alternate PIN number is printed on your registration "Time Appointment Letter", which is given to your academic advisor. Should your Alternate PIN number become "inactive" because you entered the wrong number too many times, you will need to stop at your academic department office to have it reset. If you have already registered for classes in a given term, you may view your Alternate PIN on URSA. Login to secure area, click on "Student Services and Financial Aid,", "Registration", "View your Alternate PIN".

How do I get registered for a class that is "Restricted" or "Closed"?

If you are trying to register for a course and the message you receive is that the course is "Restricted -- you are not authorized to schedule this", you will need to contact the academic department offering the course for a restriction override permit. If the academic department decides that you have met the prerequisites, the proper departmental personnel will notify you to register yourself for a particular section of that course. If you try to register for a course that is "Closed", you must follow the same procedure--report to the academic department offering the course to receive permission to register yourself for the closed course.

How do I withdraw from a class?

If you wish to withdraw from a course during the semester, you may process this course withdrawal yourself anytime after the end of the official Drop/Add period and up to two-thirds of the way through the semester. You can process the withdrawal yourself by entering the secure area in URSA. Class lists will automatically reflect your withdrawal. There are no forms to complete. (Special note: If you want to process a total university withdrawal through the individual course withdrawal period, you may withdrawal from all your classes via the URSA system. You should contact the office of Advising and Testing (Pratt Hall) if you want to process a total university withdrawal after the individual course withdrawal deadline, but prior to the total university withdrawal deadline.)

How do I apply for the Pennsylvania residency tuition fees?

There is an application process, and the residency reclassification application and set of guidelines may be picked up at the Scheduling Center. After completing the application, return it (along with any supporting evidence) to the Scheduling Center. After appropriate review of all materials, the IUP Residency Officer will mail a written decision of residency reclassification to applicants.


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Maintained by Mary Partridge <M.B.Partridge@iup.edu>
Last Modified on
Thursday January 31 2008