Frequently Asked Questions

It is my understanding that various technology organizations on campus have reorganized.  What is the result of this reorganization?

Academic Technology Services (ATS), the Instructional Design Center (IDC) and the Technology Services Center (TSC) have joined together to form a single centralized information technology unit titled Information Technology Services or IT Services.  College technology needs will continue to be supported by the College Technology Manager (CTM) model.

Given these changes, where do I go for technology support?

Technology support services will continue for all students, faculty and staff.  Support services provided by the former ATS organization (Student Help Desk/Faculty Help Desk), the TSC organization (Administrative Help Desk/Administrative Network/etc.) and the IDC have been consolidated and can be obtained through the IT Support Center.  College technology needs will continue to be supported by the College Technology Manager (CTM) model.

What about support for the Fall Semester of 2007/2008?

IT Services will occupy two locations on campus.  The IT Support Center will be located in Suites on Grant Lower and will provide “one stop shopping” for student and employee information technology support.  “Back office” information technology operations will continue to be housed in the ground floor of Stright Hall.  College technology needs will continue to be supported by the College Technology Manager (CTM) model.

Where should I go to receive instructional design services?

The IT Support Center will provide support for technical problem resolution, and the Instructional and Research Technologies group, of IT Services, will continue to provide instructional design support and consulting out of G-33 Stright Hall.

What is going to happen with WebCT 4.x?

The Academic Computing Policy Advisory Committee (ACPAC) Online Learning Action Team is researching tools, technologies and models that will shape the future of online learning at IUP.  Vendor support for WebCT 4.x has been extended through June 2009, with an option to extend support for an additional year.  IT Services will continue to provide support for both WebCT 4.x and the new online learning model until a migration plan and dates are determined.  Areas that are currently developing materials within WebCT 4.x should continue to do so.

I am currently developing, or looking to develop, courses in WebCT 4.x.  Should I wait until the new model is in place?  What about support and consulting?  What will happen to these courses in the future?

Please proceed with your plans for developing courses in WebCT 4.x.  IT Services will continue to support WebCT 4.x until a migration plan and dates are determined.  IT Services will then provide support and assistance for migration activities.

What will happen to the IDC Advisory Board?

The role and mission of the Advisory Council is currently being reviewed in relation to the
recent technology reorganization, the role of the Academic Computing Policy Advisory
Committee (ACPAC) and the Center for Teaching Excellence (CTE) .

What is happening with the primary www.iup.edu web site?

Please see: www.iup.edu/web for more information.

What is happening with streaming media and blogging services?

IT Services partnered with the ACPAC Emerging Technologies Action Team to define and implement enterprise streaming media services.  Information about the streaming media service can be found here.  IT Services is currently working with the ACPAC Emerging Technologies Action Team to define and implement an enterprise blogging service.

I am interested in helping IUP enhance its use of technology.  How can I get involved or learn more?

Contact your College Technology Committee, ACPAC or an ACPAC Action Team to learn about joining these teams or obtaining updates on team activities.