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Frequently
Asked Questions
Click here for information on the Late
Registration Fee for Spring 2008
General questions
Tuition & Fees
Loans & Scholarships
Billing & Payments
Adjustments & Refunds
Miscellaneous
General
Questions
Q: I have a question, but I am not sure which office to
contact.
A: There are several offices within the Bursar's area in
the lobby of Clark Hall, as well
as other closely related IUP offices:
- The Office of the Bursar
receives grant, loan, and scholarship funds, applies these funds to
student accounts, and issues student refunds for overpayment from
financial aid. They may be contacted at
bursars-office@iup.edu
or 724-357-2207.
- The Office of the Bursar
generates all student bills and processes any adjustments to the charges
on the student account. The Office of the Bursar also processes
payments made on student accounts. They may be contacted at
bursars-office@iup.edu
or 724-357-2207.
- The Financial Aid Office can
provide information regarding the application for federal and state
grants, student loans, and parent plus loans as well as work study
programs. They may be contacted at
Financial-Aid@iup.edu
or 724-357-2218.
Q: I
would like to make my payment in person. Exactly where are you located?
A: The Bursar's Office is located in Clark Hall. You may also place payments
in the outside depository.
Tuition &
Fees
Q: What is
the Late Registration Fee?
A:
The late
registration fee does not apply to adding or dropping classes. The
late registration fee only applies to
continuing students who
build their initial schedule after the last day of the prior term or on the
first day of class of the current term. For example: The last
day of Fall semester or on or after the first day of class for the Spring
semester.
Q: To whom does the late
registration fee apply?
A: This Fee applies only to continuing students who build
their initial scheduled as noted above. This fee does not apply
to transfer students for their first term, readmitted students for
their first term, and new students for their first term.
Q: Do I have to pay the health service fee even if I have
private health insurance?
A: Yes. This fee is mandatory for all full-time undergraduate and
graduate students. A part-time fee is assessed all part-time
undergraduate students. Armstrong and Punxsutawney campus students are
eligible for health center
services only if they choose to pay the associated fees.
Q:
I would like to add/delete my Residence Hall or Dining Services. Can
I just make the changes on my billing statement?
A: First, you must contact
the Office of Housing and Residence
Life regarding any housing or dining changes. Upon receiving their
approval, you may modify the charges on your billing statement.
Q:
Do I have to pay the activity fee? I do not plan on using any of the
services.
A: All activity fee adjustments must be approved by
the Student Cooperative Association.
If you believe you are eligible for an activity fee waiver, you must
complete the on-line application at
www.coop.iup.edu.
Loans &
Scholarships
Q:
My
loan was not deducted from my bill. What should I do?
A: If you received verification that your loan was approved, send in a
copy of the verification along with the lower portion of our billing
statement and any additional payment due. You may reduce the amount of
payment due for any approved financial aid.
Q:
I
have a private scholarship that does not appear as a deduction on my
bill. What should I do?
A: If you have the scholarship check in your possession, endorse the
check and mail it along with the lower portion of your billing statement
and any additional payment due. If your scholarship agency requires a
billing statement from IUP other than the statement you received, enclose
a letter from your agency authorizing IUP to bill the agency for payment.
You may then deduct the amount of the scholarship from what you owe.
Billing &
Payments
Q: Can I pay by credit card?
A: Yes. IUP accepts
VISA,
MasterCard and
Discover. If you
wish to pay by telephone, please call the Office of the Bursar (724)
357-2207. You can also complete the credit card authorization
portion of your bill when returning it for payment, including your
credit card number and expiration date. Another way to pay by
credit card is by accessing the secure web payment site through URSA.
Q:
When will I receive my semester billing statement?
A: For the fall semester, you may anticipate receiving your billing
statement approximately the third week of July. Payment is generally due
the second week of August. For the spring semester, you can anticipate
receiving our bill around the Thanksgiving holiday with payment due
approximately the second week of December.
Adjustments & Refunds
Q: I
paid my bill, but now I am unable to attend. Am I entitled to a refund?
A: The IUP
Refund Policy includes provisions for a 100% refund (less advance
deposit) through the first day of classes.
Miscellaneous
Q: How do I change my billing address?
A:
Address information may be updated on the web. To update your address
information, go to the URSA page
http://old.www.iup.edu/ursa. Log into the Secure Area. Select 'Personal
Information and Surveys' from the available choices. You may first 'View
Address(es) and Phone(s)' to verify your current address information. Go to
'Update Address(es) and Phone(s)' when you are ready to enter your address
information.
Read and
follow all instructions carefully! Note that there are three different
addresses you may update. Your Permanent address is the address listed on
your federal tax returns. Your Mailing address is where you want all IUP
mailings (bills, grading information, etc.) sent if you do not want them
sent to your permanent address. Your Current address is your local IUP
school address if you are not commuting from your Permanent address and not
living in a university-owned residence hall.
Select the
address you wish to insert and enter the appropriate information. If you
want to change an existing address, click on 'Current' to the left of the
address and alter the information. Save your changes.
If you need additional help, please contact the
Registrar's Office.
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